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Privacy policy

Privacy Policy

Effective Date: 01/01/26
Steap LLC

Steap LLC (“Steap,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.steap.com (the “Site”), purchase our products, subscribe to our services, or otherwise interact with us.

By using our Site or services, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you:

  • Make a purchase

  • Subscribe to our products

  • Sign up for email or SMS communications

  • Create an account

  • Enter checkout information

  • Contact customer support

We may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third parties)

  • Purchase history

  • Subscription preferences

  • Any other information you voluntarily provide

We do not store full credit card numbers. Payment information is processed by secure third-party payment processors.

 

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring URLs

  • Interaction data

We use cookies, pixels, SDKs, and similar tracking technologies to improve user experience, analyze performance, and support marketing efforts.

You may disable cookies in your browser settings, though certain features of the Site may not function properly.

2. Abandoned Cart Tracking

Steap LLC’s website uses cookies, pixels, and similar tracking technologies to help keep track of items you place into your shopping cart, including when you abandon your cart without completing your purchase.

This may include:

  • Items viewed or added to cart

  • Checkout progress

  • Contact information entered during checkout

This information is used to determine when to send cart reminder messages via email or SMS, if you have opted in to receive such communications.

You may manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Manage subscriptions and recurring billing (including via Recharge)

  • Send transactional updates (order confirmations, shipping notifications)

  • Provide customer service

  • Improve our website and products

  • Prevent fraud and ensure security

  • Analyze site performance and marketing effectiveness

  • Send marketing communications (if you opt in)

  • Send abandoned cart reminders (if you opt in)

We do not sell personal information for monetary compensation.

4. SMS Communications & Mobile Information

If you opt in to receive SMS messages from Steap LLC, we collect and store:

  • Your mobile phone number

  • Consent records

  • Messaging interaction data

We use phone numbers to:

  • Send order confirmations and updates

  • Send subscription notifications

  • Send marketing messages (if opted in)

  • Send abandoned cart reminders

You may opt out at any time by replying STOP or following the unsubscribe instructions in the message.

Message and data rates may apply.

Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

5. Email Marketing

If you subscribe to our email list, we may send educational content, product updates, wellness insights, and promotional offers. You may unsubscribe at any time by clicking the link in our emails.

6. Third-Party Service Providers

We work with trusted third-party providers to operate our business, including:

  • Shopify (ecommerce platform)

  • Recharge (subscription management)

  • Payment processors

  • Shipping providers

  • Email and SMS platforms

  • Analytics providers

These service providers access information only as necessary to perform services on our behalf and are contractually obligated to protect your information.

If this Privacy Policy references sharing information with non-affiliated third parties for operational purposes, this explicitly excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Advertising & Analytics Partners

We may share certain limited personal information with advertising and analytics partners to market our products and measure campaign effectiveness. These partners may include:

  • Google (Google Ads, Google Analytics)

  • Meta (Facebook and Instagram advertising platforms)

  • TikTok (TikTok advertising platform)

Information shared may include:

  • Device identifiers

  • IP address

  • Browser information

  • Website activity

  • Purchase activity

  • Cookie identifiers

  • Hashed contact information (such as hashed email addresses)

These technologies (including cookies and pixels) help us:

  • Measure advertising performance

  • Deliver personalized advertisements

  • Build custom audiences

  • Improve marketing relevance

  • Understand customer behavior

Under California law, certain sharing of data for advertising purposes may be considered “sharing” or a “sale” of personal information.

Text messaging originator opt-in data and consent will not be shared with these advertising partners or any third parties.

8. Location Information

We may collect general location information derived from your IP address to:

  • Improve website functionality

  • Provide regionally relevant content

  • Prevent fraud

  • Analyze traffic patterns

If accessing our Site via a mobile device, we may collect more precise location data only if you grant permission through your device settings.

Location data is not sold.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data, subject to legal and transactional requirements.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission method or electronic storage system is completely secure.

11. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

A. Categories of Information Collected (Past 12 Months)

  • Identifiers (name, email, phone number, IP address)

  • Commercial information (purchase history)

  • Internet or electronic activity (browsing behavior)

  • Geolocation data (general location)

  • Inferences (preferences, purchasing tendencies)

B. Categories of Information Disclosed

We may disclose personal information to:

  • Service providers

  • Advertising and analytics partners

We do not sell personal information for monetary payment. However, certain advertising data sharing may be considered “sharing” under California law.

C. Your Rights

California residents have the right to:

  1. Know what personal information we collect and disclose

  2. Request deletion of personal information

  3. Request correction of inaccurate information

  4. Opt out of the sale or sharing of personal information

  5. Limit use of sensitive personal information (if applicable)

  6. Non-discrimination for exercising privacy rights

D. Right to Opt-Out

To opt out of the sale or sharing of your personal information, you may:

  • Click the “Do Not Sell or Share My Personal Information” link in our website footer, or

  • Contact us at: team@steaphealth.com

We will respond to verified requests in accordance with applicable law.

E. Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require verification of identity and authorization.

12. Children’s Privacy

Our Site and products are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

Your continued use of the Site constitutes acceptance of any changes.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Steap LLC
200 Spectrum Center Dr, Suite 300, Irvine, CA 92618
team@steaphealth.com
www.steap.com