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Shipping policy

Shipping Policy

Effective Date: November 26th, 2025

At Steap, we’re committed to getting your order to you safely and on time. We ship with care and transparency, in compliance with U.S. federal and California state laws. Here’s what you can expect when you place an order with us.

Where We Ship

We currently ship to:

  • All 50 U.S. states

  • U.S. territories, including Puerto Rico, Guam, U.S. Virgin Islands

  • APO/FPO/DPO military addresses

  • Select international countries

If your country isn't available at checkout, feel free to contact us, we’re always working to expand our reach.

 

Order Processing Time

  • Orders are processed within 1–2 business days

  • You’ll receive a confirmation email with tracking details once your order ships

  • Orders placed on weekends or holidays will be processed the next business day

Shipping Costs

  • U.S Subscription and One Time Orders: Shipping is calculated at checkout

  • International Orders: Shipping rates are based on location and weight. Additional customs fees may apply.

You’ll see your final shipping cost before completing your order.

Customs, Duties & International Taxes

For international orders, customs duties, taxes, or import fees are not included in your order total. These charges are the buyer’s responsibility and are determined by your country’s customs office.

Lost, Stolen, or Delayed Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the listed delivery date. We’ll work with the carrier to resolve the issue or send a replacement where appropriate.

We are not liable for packages lost due to incorrect addresses provided at checkout.

Refunds for Shipping Delays (Per FTC Mail Order Rule)

If we are unable to ship your order within 30 days of purchase, as required by the FTC Mail Order Rule (16 CFR Part 435), we will notify you via email with the option to:

  1. Accept the revised shipping timeline, or

  2. Cancel your order for a full refund

We’ll never charge your card for a delayed shipment without your consent.

Address Accuracy

Please make sure your shipping information is correct before completing your order. We are not responsible for items lost or delayed due to inaccurate addresses.

California Consumer Disclosures

In compliance with California Business and Professions Code § 17538, we ensure that:

  • Shipping terms are clearly stated at checkout

  • You receive a written order confirmation with estimated delivery time

  • You may cancel an order with delayed shipping unless you explicitly agree to wait

If you have questions or concerns, email us at [team@steaphealth.com].

Need Help?

We’re here to make sure your order gets to you with care.
Contact us anytime at [team@steaphealth.com] for shipping updates or questions.